FAQQ: “Is this a new technology?”  A: No. The technology is absolutely up-to-date and ever improving; however the tankless water heater has been around for over a hundred years! During World War II when energy conservation became a serious concern, popularity soared. Since then, tankless hot water heaters have become a standard fixture in many households all over the world. Q: “I just don’t get it, how does a tankless work? A: When you turn on the faucet, the water flow presses against the rubber diaphragm which then opens the gas valve. The gas first passes through many finely calibrated orifices to a stainless steel burner where it mixes with air and distributes the flame over the copper fin tubing known as the heat exchanger. Maximizing the copper surface area maximizes the heat transfer efficiency. This combined with high BTU’s yields excellent results. As the burner heats the copper coils of the heat exchanger, you get hot water. This happens instantaneously and you will be provided with unlimited hot water. When the faucet is shut off, the water flow ceases and the burners shut down. We like to say “It’s not quite rocket science… it’s more like magic!” Q: “My tank just started leaking, and I’ve been thinking about tankless. But I’m just not sure…” A: After 29 years of selling tankless, we see no reason to cling to a technology that is radically inefficient. The rest of the world has been using tankless hot water heaters for decades and it’s time we make a better choice. You don’t leave your car running all night for the morning drive to work? And you certainly don’t keep your oven on all day just to make dinner. Here at Low Energy we are passionately opposed to the use of storage tanks. If tankless water heaters replaced tanks, we would greatly reduce our nation's gas consumption. When you eliminate that outdated storage tank and upgrade to a tankless, you can expect to save an average of 40-60% on your energy bill. Q: “Do I need to turn the water on full blast to get hot water?” A: No, you don’t. The minimum required flow rate to activate the burner is 0.66 GPM (gallons per minute) which is a very low flow. If you compare that to an average kitchen or bathroom sink which may put out around 1.50 GPM, that isn’t much at all. So, you can see it is not necessary to run the water at full blast in order to activate the unit. Q: “We often run more than one shower at a time…will a tankless unit be able to keep up? A: Absolutely. The Waiwela Tankless Water Heater PH28 can accommodate 2-3 hot showers simultaneously depending on your incoming water temperature. For incoming water at 60-70F you can expect 3 hot showers simultaneously and for incoming at 40-50F you can expect 2 hot showers simultaneously. And we’re not talking low volume showers, those numbers would be even better! Q: “I’ve heard that tankless units are unreliable. Will it shut off while I’m in the shower?” A: No way. Reliability, safety and comfort are now the best words to describe the performance of today's tankless water heaters. You can count on the WaiWela Tankless Gas Heater, and Takagi Tankless. Other brands have been rumored to have such unreliability in the past. This is not true of the products available at Low Energy. We have customers who are still using their older units, cheering their performance as they reach 20 years plus! We believe in offering the highest quality service AND products. Q: “Can any plumber perform the installation? What is involved?” A: Locating a company to perform your install should be easy as many plumbers are embracing tankless technology. We recommend calling around your area to find a plumber who is experienced with the tankless systems, and if you find someone who isn’t, ask them why. Let them know that the demand is there and that tankless is the way to go.
For the most part, installation is the same as the tank. Tankless units require ¾ “water lines and gas lines and are simple to mount to the wall. Corrosion-resistant stainless steel ventilation is required. The Waiwela Tankless water heater can be vented both vertically and horizontally due to the fan assisted combustion. Let’s not forget the added convenience of the wall mount! A tankless water heater will help you save space and save money. Q: “I live at 6500 ft above sea level; will a tankless system work at high altitude?” A: Yes. The Takagi has been used in higher elevations for years and we have heard nothing but great things about the performance. The new WaiWela Tankless water heaters can be adjusted to higher altitudes by using a High Altitude Chip that sells for 20.00. You can go tankless in the valleys and tankless in the mountains. | 
